Instantly Personalize
Customer Experience
with Realtime AI
World-class sports, entertainment, gaming, and Fortune 500 brands - from sports teams and leagues, venues, to enterprises - use LAVA's software platform to engage customers 'in the moment' through AI-driven membership, stored-value, clienteling, and realtime analytics, and Web3 experiences.
Create Customer Moments That Matter With Realtime AI™
World-class sports, entertainment, retail, and Fortune 500 Enterprises - from pro teams and leagues, venues, to hospitality and healthcare - use LAVA's Realtime AI platform to engage customers 'in the moment' through AI-personalized membership, stored-value, mobile wallet, clienteling, and Web3 experiences.
Leading Organizations Choose Lava
Deliver Effortlessly
Grow revenue, accelerate time-to-market, and increase customer acquisition by running your business on a fully integrated, realtime customer engagement platform powered by Realtime AI and blockchain technologies.
Using LAVA's drag-n-drop user interface designed for business users, Enterprises can activate AI-driven customer engagement in minutes, not months. With LAVA, Enterprises can finally deliver on the promise of One-to-One marketing at scale by acting on realtime data to turn every customer journey into customer moments that matter.
Why being 'in the moment' matters?
3% vs 84% offer conversion rates
Impulse purchases work because context matters. Delivering the same offer in the right moment can greatly increase its perceived value, leading to higher conversions rates, brand loyalty, and lift in spend.
To engage 'in the moment,' you need Realtime AI that learns and acts in realtime. You need LAVA.
Why being
'in the moment'
matters?
Context matters. Engagement rates jump from 3% to 84%.
Delivering the right offer, to the right customer, in the right moment increases engagement, deepens brand loyalty, and lifts spend.
To engage 'in the moment,' you need an AI platform that learns and acts in realtime. You need Lava.ai.
Benefits
Deliver 2X to 3X customer acquisition and retention, while reducing costs by 65%.
Increase Acquisition & Retention
"LAVA is our ‘Venue Operating System’. The LAVA platform factors into every conversation we have around parking, marketing, point of sale, and even future initiatives like face identification for ticketing and age verification.
LAVA’s a rare breed."
Christian Lau
LAFC
"We’re constantly looking for ways to enhance the Browns fan experience and the new Dawg Rewards program will do just that for season ticket members this year. Partnering with LAVA will help us continue to innovate the gameday experience and...digitally enhance how we reward our fans."
Brent Rossi
Cleveland Browns
“We knew that gathering data in real time and being able to quickly act on that data would be the key to providing a more unique and personalized experience for fans. With the LAVA platform, we have been able to do exactly that and provide new touch points to fans that improves their experience.”
Ashton Mullinix
Detroit Lions
What our Customers are saying
How is LAVA's Realtime AI different?
Trained on deepest
set of realtime customer engagement data that even social media doesn’t have
AI learns in
realtime and acts
'in the moment'
Open AI platform
that is future-proof and
supports open-source and
proprietary AI models
Inspirations from our Customers
LAVA Solution Platform
- Membership
- Surprise & Delight Offers
- Stored-Value
- Experience Access and Web3
Engage Customers
- Clienteling
- Arrival Alerts
- Service Recovery Comp
- Service Reward Comp
Deliver Premium Service
- In-person & Digital Activations
- Realtime Offers
- Experience Access
- Inside- & Outside-Venue Activations
Activate Partnerships
- Realtime Analytics
- Benchmarking
- Operations Alerts
- Decision-support
Optimize Venue Operations
Fully integrated realtime platform for delivering unparalleled in-person and in-digital customer engagement powered by Realtime AI.
We first pioneered
realtime data and transformed Enterprise Computing
Vivek Ranadive
LAVA Founder and Chairman
Founder and former CEO of TIBCO
MIT, Harvard
Now we're transforming customer experience with next-generation Realtime AI
Wen Miao
LAVA Founder and CEO
Former Senior Exectutive of TIBCO
UCLA, Stanford
We first pioneered
realtime data and transformed Enterprise Computing
Vivek Ranadive
LAVA Founder and Chairman
Owner and CEO of Sacramento Kings
Founder and former CEO of TIBCO
MIT, Harvard
Now we're transforming customer experience with next-generation Realtime AI
Wen Miao
LAVA Founder and CEO
Former Senior Executive of TIBCO
UCLA, Stanford
Why LAVA
Unified Platform
Unified, realtime view of customer integrated across all touch-points from ticketing and POS to mobile apps, IOT devices and web3 experiences
Realtime AI
Next-generation AI engine that learns and acts in realtime. Continuously learns from massive amounts of fresh and historical data to personalize experiences 'in the moment.'
Fast & Agile
Activate experiences 3X to 10X faster and minimize IT burden using a drag-n-drop UX designed for business users.
Proven DNA
We first pioneered realtime data and transformed Enterprise computing. Now we're transforming customer experience with next generation Realtime AI.
Why LAVA
Let's Get Started With Realtime AI
Deliver results in days, not months. With our ready-to-use integrations and unmatched domain expertise, we can quickly activate hundreds of AI-driven use cases from our proven playbook of Customer Moments That Matter.
Acquire and grow your customer base with surprise & delight offers, loyalty-based rewards, and innovative gamification, all personalized in realtime.
Membership
Drive engagement and lift spend with innovative suite of realtime stored-value solutions, from ticketing and sponsorship to members and employees.
Stored-value
Empower service agents to instantly turn around poor customer experiences with service comp or delight customers with service rewards "just because."
Service Recovery
Working strategically with Apple and Google, LAVA delivers the most comprehensive VAS and Smart Tap solutions, all ready-to-use with popular NFC payment terminals.
Apple VAS, Google Smart Tap Wallet Passes
Instantly optimize customer experience and business operations with realtime business KPI's, including attendance, concessions sales, retail sales, and per cap.
Realtime Decision Analytics
From NFT Smart Tickets to NFT collectibles, LAVA delivers the most innovative web3 experiences integrated with your existing web2 infrastructure.
Web3 Experiences
200+ realtime integration partners and growing
About
Story
As the founding team of
TIBCO Software, we first pioneered realtime data and transformed Enterprise computing. Now we're transforming customer experience with next generation Realtime AI.
Vision
Creating customer moments that matter using Realtime AI.
Technology
Fully integrated realtime platform for delivering AI-driven in-venue and in-digital personalized experiences authenticated on blockchain.
Story
As the founding team of TIBCO Software, we first pioneered realtime data and transformed Enterprise computing. Now we're transforming customer experience with next generation Realtime AI.
Vision
Creating customer moments that matter using Realtime AI.
Technology
Fully integrated realtime platform for delivering AI-driven in-venue and in-digital customer engagement personalized in realtime and authenticated on blockchain.
About
Request a Demo
Unified Platform
Orchestrate customer engagement integrated across all touch-points, from ticketing and POS to mobile apps, IOT devices and web3 experiences.
Realtime AI
Next-generation AI engine that learns and acts in realtime to personalize customer engagement 'in the moment.'
200+ Realtime integrations
We're experts in integrations and have adapters to 200+ infrastructure systems ready to use, ranging from point-of-sale (POS), ticketing, and payment, to Internet of Things (IOT) and blockchains.
Fast & Agile
Activate brand experiences 3X to 10X faster and minimize IT burden using a drag-n-drop UX designed for business users.
We first pioneered realtime data and transformed Enterprise computing. Now, we're transforming customer engagement with next-generation Realtime AI.